Refund policy

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or receipt as proof of purchase.

How to start a return

Email us at cars@godrivenest.com with your order number and the item you want to return. We will reply within 1 business day with the return address and instructions. Items sent back without first asking us cannot be accepted. Our products ship from partner warehouses, so the return address may be different from where your order came from.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us a photo within 7 days of delivery and we will send a replacement or a full refund, with no need to return the item in most cases.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days (your bank may take a little longer to show it). Return shipping costs are paid by the customer unless the item was damaged, defective or wrong.

Exceptions

Sale items and gift cards cannot be returned. For hygiene reasons, opened cleaning liquids and wipes cannot be returned unless they arrived damaged.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions? Contact us at cars@godrivenest.com.